Virtual Medical Assistant

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Your 24/7 Administrative Partner in Patient Care

Medi Flows Billing Solutions provides trusted Virtual Medical Assistant (VMA) services tailored for U.S. healthcare providers who want to enhance patient experience while reducing administrative overload. Our remote clinical and administrative support team handles front-office, mid-office, and back-office tasks—so you can stay focused on delivering exceptional care without staffing headaches.

For over 20 years, Medi Flows has delivered trusted administrative support across the USA.

With over 20 years of experience supporting practices nationwide, Medi Flows offers scalable, HIPAA-compliant virtual assistance that integrates seamlessly with your EHR, scheduling system, and billing workflows. From appointment coordination to insurance verification, our VMAs act as an extension of your team—available around the clock, every day of the week.

Insurance Eligibility & Prior Authorization

We verify patient coverage in real time, confirm benefits, and manage prior authorization requests—reducing claim denials and ensuring smooth service delivery before appointments.

Prescription Refill Coordination

Our VMAs collect, triage, and process refill requests from pharmacies and patients, route them to providers for approval, and update records—accelerating turnaround and improving medication adherence.

Appointment Scheduling & Calendar Management

Efficiently manage new bookings, reschedules, cancellations, and provider availability across multiple locations—keeping your schedule optimized and minimizing no-shows with automated reminders.

Patient Follow-Ups & Care Coordination

Conduct post-visit check-ins, schedule follow-up appointments, send lab/test reminders, and support chronic care plans—enhancing continuity of care and patient satisfaction.

Call & Email Management

Handle high-volume inbound calls and emails professionally—answering FAQs, routing urgent messages, updating contact info, and providing after-hours support with a trained, empathetic team.

EHR Data Entry & Chart Preparation

Accurately input patient demographics, chief complaints, vitals, and visit notes into your EHR before, during, or after appointments—ensuring clean documentation and saving clinician time.

At Medi Flows our team always passionate to provide best service.

U.S.-based, bilingual VMAs with clinical or healthcare administration backgrounds

HIPAA-certified staff trained in major EHRs (Epic, Cerner, Athena, NextGen, etc.)

24/7 availability with dedicated assistants assigned to your practice

Seamless integration with your existing workflows—no extra software needed

Customizable support packages based on specialty (primary care, cardiology, OB/GYN, etc.)

Q1. How quickly can I onboard a Virtual Medical Assistant?

Most practices go live within 3–5 business days after a brief workflow review and EHR access setup.

Q2. Are your virtual assistants located in the U.S.?

Yes. All our VMAs are based in the United States, fluent in English, and trained in U.S. healthcare protocols and compliance standards.

Q3. Can your VMA work during nights, weekends, or holidays?

Absolutely. We offer true 24/7 coverage—including weekends and federal holidays—so your patients always reach a live, knowledgeable assistant.

Q4. Do you support specialty-specific workflows?

Yes. Whether you’re in dermatology, pediatrics, orthopedics, or mental health, we tailor tasks and templates to your specialty’s needs.

Q5. How do you ensure data security and HIPAA compliance?

All staff undergo annual HIPAA training, use encrypted communication channels, and access systems via secure, audited remote desktop protocols.

Q6. Can the VMA assist with medical scribing or clinical documentation?

While our standard VMAs handle administrative tasks, we also offer add-on virtual scribe services for real-time documentation during patient visits—upon request.

Dr. James Lin

Seattle, Washington

“After years of struggling with in-house billing, Medi Flows gave us clarity and control. Their reports are insightful, their staff is proactive, and our revenue cycle has never been smoother. They feel like an extension of our own team.”

Dr. Elena Rodriguez

Chicago, Illinois

“Medi Flows eliminated our billing backlog in weeks. Their attention to coding accuracy and insurer guidelines has boosted our collections by over 30%. Their support team is responsive, knowledgeable, and truly invested in our clinic’s financial health. Highly recommend.”

Marcus Whitfield

Phoenix, Arizona

“As a small practice, we couldn’t afford billing errors or delayed payments. Medi Flows streamlined everything—from eligibility checks to AR follow-ups. Now we get paid faster, deny fewer claims, and spend less time on admin. Worth every penny.”

Trusted Care. Proven Excellence

Get 25% flat discount for first appointment!

At Mediflows, we are dedicated to delivering exceptional billing support for over 20 years, we have been a offering comprehensive medical services in USA